Cancellation and Refund Policy for PS Nutrihub

1. Order Cancellation

Before Shipping:
- Orders can be canceled before they are shipped.
- To cancel your order, contact us at [insert email/phone number] within [insert timeframe, e.g., 24 hours] of placing the order.
After Shipping:
- Once the order has been shipped, it cannot be canceled. However, you may initiate a return or refund request as per our Refund Policy.
Special Orders or Custom Items:
- Orders for custom or special items may not be eligible for cancellation.

2. Refund Policy

Eligibility for Refunds:
Refunds are processed under the following circumstances:
- The product was received in a damaged or defective condition.
- The product delivered is incorrect (e.g., wrong item or variant).
- The product does not meet the description provided on our website.
Conditions for Refunds:
- The product must be unused, unopened, and in its original packaging.
- Refund requests must be initiated within [insert timeframe, e.g., 7 or 14 days] of receiving the order.

3. Refund Process

Steps to Request a Refund:
1. Contact our customer service team at [insert email/phone number].
2. Provide your order number, proof of purchase, and details of the issue.
3. Upon approval, we will initiate the refund process.
Refund Timeline:
- Refunds will be processed within [insert timeframe, e.g., 7–10 business days] after the returned item is received and inspected.
- The refund will be credited to your original payment method.

4. Non-Refundable Situations
Refunds will not be issued in the following cases:

5. Shipping Costs for Returns

If the refund is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping costs.
If the refund is due to a personal reason (e.g., change of mind), the customer is responsible for return shipping costs.

6. Contact Us
For questions about cancellations or refunds, please reach out to us:

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